Refund policy
Refund Policy
Every parcel is packed with care — but if something goes wrong, here is exactly how we handle it.
1. What we accept
We accept returns and offer refunds or replacements only for items that arrive damaged, defective, or incorrect (not what you ordered). Please contact us within 14 days of delivery with your order number and photos of the item and packaging.
2. Change-of-mind returns
We are unable to accept returns or offer refunds for change of mind, ordering errors, or personal preference (for example, color or size looking different than expected). Please review product photos and descriptions carefully before ordering. This does not affect any non-waivable statutory rights you may have under the laws of your country of residence.
3. How to request a resolution
- Reach us through our contact page within 14 days of delivery.
- Include your order number and clear photos of the damage or defect.
- Please do not ship anything back unless we ask you to — in most cases photos are enough, and we will confirm the next steps with you.
4. Refunds and replacements
Once your request is confirmed, we will offer a replacement or a refund to your original payment method. Refunds are typically processed within 5–10 business days after approval, depending on your payment provider. If a return shipment is required due to our error, we will cover the reasonable return cost; original shipping fees are otherwise non-refundable.
5. Lost parcels & order changes
If your order goes missing in transit, contact us within 14 days of the expected delivery date and we will investigate with the carrier — see our Shipping Policy. If your order has not shipped yet, we will do our best to change or cancel it on request.