FAQ

Frequently Asked Questions 💭

Orders & Products

Are your products official character merchandise?
No — and that’s on purpose. We stock original and generic kawaii designs (think squishies, plushies, stationery, keycaps) rather than branded character IP. No bootlegs, no grey-zone goods.

What currency are prices listed in?
Prices are shown in US dollars (USD) for customers in the United States and most international regions, and in Japanese Yen (JPY) if you’re shopping from Japan. Your card issuer handles any conversion to your local currency.

Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best. Contact us as soon as possible with your order number.

Shipping

Do you ship to my country?
We ship worldwide. See our Shipping Information page for details on rates, delivery times, and customs.

Will I have to pay customs fees?
Depending on your country, import duties or taxes may apply on delivery. These are set by your local customs office — see the shipping page for more.

My tracking hasn’t moved in days. Is my order lost?
Usually not — international parcels often pause at customs checkpoints. If there’s no movement for two weeks, get in touch and we’ll chase it down.

Returns

What if my item arrives damaged?
Send us a photo and your order number within 14 days of delivery and we’ll sort out a replacement or refund. Squished plushies usually fluff back up — but if something is genuinely broken, we’ve got you.

Contact

How do I reach you?
Through our contact page. We read everything — questions, feedback, and photos of your desk setup are all welcome. 🎀